Member Complaint Form

At Zoghori SACCO, we are deeply committed to providing exceptional service that upholds respect, responsiveness, and accountability to every member. Our goal is to ensure that all interactions are positive, informative, and empowering. We pledge to:

Treat every member with courtesy, dignity, and professionalism.
Respond to all queries and concerns in a timely and transparent manner.
Offer clear guidance and accurate information to support your needs.
Provide accessible channels for you to express complaints, ask questions, or share suggestions—without fear of dismissal or judgment.
Use your feedback constructively to continually improve our services, programs, and communication.
Resolve issues fairly, consistently, and with the utmost integrity, while keeping you informed throughout the process.

We believe that your voice is vital to shaping a stronger and more accountable customer experience. Your feedback is always welcome, and your satisfaction remains our highest priority.

Full Name *

Email Address *

Phone Number (+254 format) *

Member ID *

Complaint Category *

Complaint Description *

Data Protection & Consent Management

We are committed to safeguarding your personal information in accordance with applicable data protection regulations. Please review and accept the terms below to proceed.

I have read and agree to the Privacy Policy.

I consent to the collection and processing of my personal data for account management and service delivery.

I agree to receive relevant updates and marketing communications via email, SMS or phone call.

I acknowledge that my data will be retained in accordance with the data retention clause and policy.